✓
Answers while they’re still deciding
Size, stock, price, delivery time — the questions that settle a sale get answered on WhatsApp in minutes, not after the shopper has already bought somewhere else.
Runs on Meta’s official WhatsApp Business Platform
A question you don’t answer is a sale you don’t make.
Shoppers in Pakistan ask before they buy — is it original, will it fit, when does the rider come. What Support picks that question up on WhatsApp, confirms the COD order, and keeps the buyer posted until the parcel lands. Consent comes first, always, and nothing goes out that Meta has not already approved.
✅ They opt in first · one word (STOP) ends it · every template pre-cleared by Meta
R
Rangreza Store
Business · via What Support
Assalam-o-Alaikum Ayesha 👋 Your order #4821 from Rangreza Store is packed and with the rider today. Anything you want to ask before it reaches you? Reply right here 💬
Cash on DeliveryRs 3,450
✓ Track parcel
Ask a question
Delivered on WhatsApp to a customer who opted in · one reply of STOP ends it
Where the sale leaks
The question came in at 11pm. Nobody answered it until Tuesday.
Pakistani shoppers do their homework on WhatsApp before they part with a rupee — is the fabric what the photo shows, will the size work, how many days to Karachi. They ask at midnight, on a Sunday, in the middle of Eid week. Miss those hours and the order goes quietly to whoever replied first. Then there is the other half of the problem: the buyer who paid nothing, heard nothing for three days, and turns the rider away at the door. What Support sits on the number your customers are already messaging, answers while they are still deciding, and keeps them in the loop right up to delivery.
What’s included
A support desk, not a broadcasting machine
Six things, each built around a customer who is waiting for an answer.
✓
COD confirmed before the rider loads
Every cash-on-delivery order is checked with the buyer, and dispatch and delivery updates follow on their own. Parcels that were never going to be accepted fall out before you pay for the trip.
✓
Templates that come back approved
We write the wording, file it with Meta, and wait out the review so you never have to learn what gets rejected. Nothing leaves the system that Meta has not already seen.
✓
A consent box that belongs to your store
An empty tickbox at your checkout, carrying your store’s name, saying plainly that WhatsApp support and order updates will follow. The shopper ticks it, or nothing happens.
✓
One word and we’re gone
STOP takes that number off your store’s list on the spot, for good. It sits on the messages themselves, not buried in a policy nobody opens.
✓
Every conversation on one screen
Who asked what, who confirmed, who is still waiting — in one place, instead of scattered across three phones and a folder full of screenshots.
The sequence
From tickbox to doorstep, in four moves
Consent opens it, the conversation carries it, and your team steps in only where a person is genuinely needed.
1
The shopper says yes, in writing
An unticked box at checkout, named for your store, ticked by the customer’s own hand. That record is what makes every message after it legitimate.
2
The thread opens
An approved template starts it — order received, order confirmed, parcel dispatched — or the shopper writes in first with a question. Either way, you are now in a conversation.
3
They answer with a tap
Confirm the order, track the parcel, ask something, or send STOP and be finished. Whatever they choose lands against the order the moment they send it.
4
The parcel reaches someone expecting it
Buyers who were kept informed take delivery. Fewer refusals at the door, fewer parcels riding back to you, and a customer who is willing to order again.
Consent & compliance
We would rather lose the sale than fake the consent
This service is only worth anything if it stays inside Meta’s rules, so it was built that way from the first line. Everything runs on the official WhatsApp Business Platform (Meta Cloud API), every template is cleared before use, and no number enters the system unless the customer put it there. In detail:
✓Consent is active, never assumed. The box starts empty and the customer ticks it. No pre-ticked defaults, no consent inferred from the act of ordering, no quiet enrolment.
✓The consent says what it means. It carries your store’s name, states that messages arrive on WhatsApp, and describes them as support and transactional order updates — utility messages, not advertising.
✓The name on the message is the name they bought from. A customer who ordered from one of your brands is never messaged under another one. This is the rule most often broken, and it is not negotiable here.
✓Only templates Meta has cleared. Every format is filed for review and approved before it can send. Nothing improvised, and nothing edited after approval.
✓STOP is instant and permanent. One reply removes that number from your store’s list. We honour it every time and never make it hard to find.
✓No lists, no cold sends. We do not buy, scrape, rent or import contacts, and we never message a person who did not opt in at your checkout.
✓Independent, and we say so. What Support runs on Meta’s platform but is not affiliated with, partnered with or endorsed by WhatsApp, Meta or Facebook.
✓We don’t sell guarantees we can’t keep. Nobody can promise Meta will never restrict an account. What we can promise is a setup that gives it no reason to.
What it’s worth
What changes in the first month
Less time on the phone, fewer parcels coming back, and buyers who recognise your name.
The midnight question gets an answer
A shopper deciding at 11pm will not wait until morning. Replying inside minutes is frequently the whole difference between an order and a browse.
Fewer parcels you pay for twice
A confirmed, informed buyer opens the door. Every refused COD parcel costs you the delivery, the return leg and the packing — none of which ever comes back.
Your team stops living on WhatsApp
The routine updates send themselves. What reaches a human is the conversation that actually needed one.
A message people actually read
It arrives where your buyers already are, all day. Email gets ignored and SMS gets swiped away; this gets opened.
You start looking like a real shop
Quick answers and steady updates are what a first-time COD buyer reads as “this place is legitimate”. That impression is what makes a second order happen.
Meta’s rulebook stays our problem
The consent wording, the template submissions, the policy detail — we carry all of it, so running support on WhatsApp does not turn you into a compliance officer.
Straight answers
Questions merchants actually ask
What we do, what we refuse to do, and exactly where the limits sit.
Is this actually permitted on WhatsApp?+
Yes, and it is not a grey area. Everything runs on the official WhatsApp Business Platform (Meta Cloud API), every template is cleared by Meta before it can send, and the only people who receive a message are the ones who ticked the consent box at your checkout. That is precisely the use Meta built the platform for.
Do you work for Meta, or with them?+
Neither. We are an independent Karachi business that uses Meta's published business tools. We are not affiliated with, partnered with, sponsored by or endorsed by WhatsApp, Meta or Facebook, and their product names remain theirs.
What does the opt-in actually look like?+
An empty checkbox on your checkout page. It carries your store's name, says clearly that support and order updates will arrive on WhatsApp, and explains what those messages contain. Nothing is pre-selected, and a shopper who ignores it is never added.
Someone wants out. Then what?+
They send STOP, and that number leaves your store's list immediately and permanently. No confirmation loop, no retention flow, no exceptions. The instruction sits on the messages themselves.
What will you actually send my customers?+
Order confirmations, dispatch and delivery updates, COD checks, and replies to whatever they ask you - each one attached to a real order or a real question. No campaigns, no offers, no “we miss you” messages, and nothing at all to somebody who never opted in.
Can you promise my number will never be restricted?+
No, and be suspicious of anyone who does. Meta makes those calls on its own signals. What we control is the input: genuine consent, approved templates, and messages people are expecting - which is the only honest way to keep the risk low.
How much of this do I set up myself?+
Very little. We connect your order flow and hand you the consent box to drop into checkout. After that the updates run on their own, and your team only handles the replies that need a person.
Where does my customers' data end up?+
We take the name, number and order details needed to run the conversation, and we act as your processor while you remain the controller. It goes to Meta/WhatsApp to deliver the message and to our named sub-processors to keep the service running, and nowhere else. Retention, security and the rights your customers hold are set out in our Privacy Policy.
Your customers are already messaging. Start replying.
Get the consent box onto your checkout and your templates filed with Meta this week. Write to info@whatsupport.xyz or call 0371 1099395 and we will take it from there.
Contact
Talk to What Support
We are in Karachi. Message us to set up your WhatsApp support desk — or just to ask whether the setup you already have is compliant.
Phone & WhatsApp
Email
Office address
Shop # 62, Second Floor, Central Plaza Shopping Mall,behind Gul Plaza, 75800, Karachi, Pakistan
Business hours
Monday – Saturday, 10:00 AM – 7:00 PM (PKT)
One call is usually enough
Tell us what you sell and how orders reach you. We connect the order flow, hand over the consent box for your checkout, and file your templates with Meta.
Chat on WhatsApp info@whatsupport.xyzAbout
About What Support
What Support is a Karachi business that runs the WhatsApp side of customer service for Pakistani online stores and cash-on-delivery sellers — answering the questions that arrive before a sale, confirming COD orders, and keeping buyers posted until the parcel is in their hands. We built it because the alternative is a team that never puts the phone down and a stack of refused parcels nobody budgeted for. Everything sits on the official WhatsApp Business Platform, every template clears Meta before use, and every number arrives through a consent box the customer ticked themselves. For full details, see our Privacy Policy and Terms of Service. You can reach us at info@whatsupport.xyz or 0371 1099395, or visit us at Shop # 62, Second Floor, Central Plaza Shopping Mall, behind Gul Plaza, 75800, Karachi, Pakistan.